Returns & Refunds
We want you to love your purchase. If you're not satisfied, we're here to help.
30-Day Return Policy
You can return most items within 30 days of delivery for a full refund. Items must be unused and in their original packaging.
How to Return
- Contact our customer support team at support@livebook.jp
- Provide your order number and reason for return
- Receive a return authorization and shipping instructions
- Package the item securely and ship it back
- Once received, we'll process your refund within 5-7 business days
Refund Process
Refunds are issued to the original payment method. Please allow 5-7 business days for the refund to appear in your account after we receive the returned item.
Non-Returnable Items
For hygiene reasons, certain items such as opened food-contact products may not be eligible for return unless defective. Please contact us for specific questions.